Customer delight promise

We've been sending roses online since 1999 — and with over two decades of experience, we know how important it is to get things right. That said, every rose has its thorn, and on rare occasions something may not go quite to plan.

When that happens, we don't hide behind policies or scripts. We listen, we care, and we do our very best to put things right quickly, fairly, and with genuine understanding. Your experience matters to us, and it always will.

If for any reason you're not happy with your order, please get in touch. You may also find answers on our FAQ or delivery information pages.

Please note: if your concern relates to the freshness or condition of the roses, we ask that you contact us within 3 days of the delivery date so we can help as quickly and effectively as possible.