Sent Worldwide

• Sent to your recipient's email address on the morning of your chosen delivery day. We try to send them all around 10am GMT, so please bear that in mind when ordering, and if it doesn't work for you time wise, please consider selecting a delivery date before or after to suit.
• Includes your chosen or uploaded image alongside your personal message.
• Sent anonymously if you wish as the only identifiable information is in the message you add.

Online Version

• Every E-rose comes with its own web page version which we also link to in your confirmation email after you order. It's the same as the email version but can be viewed at anytime.
• Included in each E-rose are links to share it on Facebook and Twitter if you wish.
• For a preview of what the online version looks like click here.

Name-a-Rose For Free

• Every E-rose we send includes a unique password for www.name-a-rose.com where they can name their very own rose and have it planted in our public or memorial virtual rose gardens forever.
• Our name-a-rose service usually costs £9.99 and is included free of charge, meaning our single E-roses are practically free 😀.

Customer delight promise

We love roses, in fact we sent our very first online order way back in 1999, giving us some 20+ years experience in delivering them, however every rose has its thorn and on rare occasions, things do go wrong. It drives us insane from misrouted deliveries to smashed vases, we have seen it all and that is why, whatever happens, we promise to always go the extra mile to make it right with a timely and sympathetic ear that truly does care what you think.

So, with that said, if for any reason you're not happy with your experience, please let us know and don't forget to have a read of our FAQ and delivery pages which might be of some help.

Please note: you will need to contact us as within 3 days of the delivery date if your concern is about the freshness of the roses.