Terms & Conditions

Important Points

We rely on both the Royal Mail and DPD courier to deliver our roses, although the success rate is really high at 94%-97%, some deliveries unfortunately do arrive late, and therefore we cannot 100% guarantee delivery dates or times, so please bear this in mind when ordering, we highly recommend that if possible, you send your roses to arrive the day before you need them.

If you order after 12noon on a Saturday, the earliest your order can be delivered is on Tuesday.

We highly recommend —especially for large orders— that you give us as much notice as possible to ensure we have the stock available.

It is vital that you supply as much information with your order as possible, including an active email address and a daytime telephone number, just in case there are any problems.

Once you have submitted your order you should be taken to a "Thank You" screen giving you the main details for your order. You will also receive an auto-generated email response confirming your order and providing you with a direct link to our Tracking Facility.

IF YOU DO NOT RECEIVE THIS NOTIFICATION, PLEASE CHECK YOUR SPAM FILTER. IF YOU STILL CAN'T FIND YOUR CONFIRMATION EMAIL YOU MUST CONTACT US IMMEDIATELY AS WE MAY NOT HAVE RECEIVED YOUR ORDER.

Order Amendments

If you need to advise us of any changes to your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil your amendment request.

If an amendment request is received too late we will of course endeavour to still make the changes requested but we cannot guarantee it.

Order Cancellations

If you need to cancel your order, please get in touch at least one full working day before the day of despatch to allow us to respond in time.

During our peak periods around Valentine's Day, Mother's Day and Christmas we require at least three full working days notice to fulfil any cancellation requests.

If a cancellation request is received too late we may be able to prevent your order from being despatched. Similarly, if it's en route from being delivered we may be able to prevent it but we cannot guarantee it.

All orders cancelled with sufficient notice will incur a 2.5% cancellation fee to cover the card processing fees and the additional administration involved.

All refunds for cancelled orders will be made within three working days of the cancellation request being received.

Order Payment

All prices stated include service and one of our delivery options as standard. There are no hidden charges.

We accepts all major credit and debit cards including as well as .

InterROSE.co.uk is a trading name of www.TRRS.org Ltd (Registered in England, Company Number 5359299).

All prices are quoted in UK Sterling and this is how we will charge your card. For customers placing orders from outside the UK your card company will take care of any exchange facilities through your statement.

We reserve the right to refuse any orders which remain unpaid, appear fraudulent or for which we are not completely satisfied with.

Payment will be taken at the time of your order, irrespective of the delivery date.

Delivery Methods

We offer a comprehensive array of delivery methods all at different costs and levels. It is important to the smooth running of our service that you understand the differences and choose the most appropriate service for your needs.

To achieve all our various delivery options we use a combination of Royal Mail's Tracked services and DPD couriers.

Please note if the delivery method selected on your order doesn't match the delivery address we reserve the right to either contact you for additional payment, cancel the order or send your order using the most appropriate delivery method available to us at the time.

We also reserve the right to use different methods of delivery if due to operational requirements it becomes necessary.

Delivery Address

To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE.

Provided full address details are supplied, as requested, all deliveries should be made very precisely.

We cannot be responsible for any problems, which occur as a result of incorrect information. If a totally incorrect address is supplied, an old address for the recipient or the wrong number in the road for example, the delivery will be made to that address. We will not be responsible for leaving at the address as given.

Delivery Problems

From time to time situations may occur which will influence our ability to provide the same high level of service. You as the customer would be kept informed at the earliest opportunity and alternative action may need to be agreed. Examples of this type of problem are 1) Delays or suspension of the chosen delivery company's service 2) Adverse weather 3) Civil unrest 4) Strikes 5) Fuel shortages 6) Communications failures 7) Acute flower or material shortages. Placing an order with us means the acceptance of reasonable alterations and delays to our service under these conditions.

First Class Post

Whilst 90% of First Class Post orders are delivered on time, it's important to note it's not a guaranteed service and so on some occasions there are delays. Therefore, we ask that you allow 1-3 working days after the intended delivery date for delivery to be made and as such we are not able to refund orders due to late deliveries when using this service. If an exact delivery date is important to you we recommend using at least the Royal Mail Tracked 24 service.

Royal Mail do not offer full tracking of First Class Post orders en route but an update is given when it is delivered.

Tracked 24

Whilst we deliver 94% of tracked 24 orders on time, on some occasions, there are delays and therefore we ask that you allow an additional working day after the intended delivery date for delivery to be made and as such we are not able to refund due to late deliveries.

If however your order has still has not arrived the next day you are entitled to a full refund or a resend, no questions asked.

DPD Courier

Whilst we deliver 97% of DPD orders on time, on some occasions, there are delays and if we fail to meet the requested delivery day or time we will refund you the full cost of delivery paid and ask that you allow an additional working day after the intended delivery date for delivery to be made.

If however your order has still has not arrived the next day you are entitled to a full refund or a resend, no questions asked.

3rd Party Locations

These premises would include hotels, hospitals, business, factory/office block, golf club, function room, wedding reception and many other non-domestic situations.

The main problem is that people move around. We can only deliver to a person if they are in the location we are told they should be in. If an order is sent to someone at a hotel and they have left early, we cannot be responsible. The gift will be left at that location and it becomes the responsibility of the recipient to collect it.

We must emphasize that your delivery will be made to the nearest point in the location that is allowed. We cannot be responsible should your order then not be made available to the intended recipient and are unable to offer you a refund if this does occur.

Leave safe or with a Neighbour

Due to the perishable nature of our goods all our deliveries are sent with instructions to leave safe or with a neighbour if no-one is in. If this is not acceptable and you either prefer a signed for delivery or have additional instructions, you will need to inform us via the “Additional Comments” text box provided when you place your order.

We must emphasize if no additional instructions are received then you are giving us permission to leave your order safe or with a neighbour if deemed appropriate by the individual delivery driver concerned at the point of delivery.

If your order can not be found after being left safe, a full investigation will be launched to determine exactly where it was left, if after providing more details the order is still lost we will resend or offer a credit note. Unfortunately as we have proof of delivery a full refund will not be given.

Availability of Flowers

If we are unable to fulfil your order exactly due to availability of flowers on the day, we will endeavour to reach out to discuss the alternatives, failing that we will either send out an alternative bouquet of at least the same value or delay your order.

General

All copyrights, trademarks and other intellectual property rights in the design and content of this web site are reserved to us and our licensors. Any copying of the design or contents or other unauthorized use will infringe our rights.

This website may from time to time contain links to other web sites on the internet. We are not responsible for the availability or content of those web sites.

Nothing in these conditions affect your statutory rights.

These terms and conditions shall be governed by English law and the parties hereby agree to submit themselves to the exclusive jurisdiction of the English Courts.