Customer Service Free Phone Number 0800 808 ROSE or +44 1502 564488

The Flower Delivery Rose Specialists - The Red Rose Society!

We Believe in a thing called 100% Customer Satisfaction.

Refund Policy

Once despatched all deliveries except for 1st class post are guaranteed to arrive before a certain time. We use a combination of Royal Mail Special Delivery and Courier Delivery.

However for reasons beyond our control sometimes these deliveries arrive late or damaged. If this is the case you are entitled to the following refunds!

Late Delivery

If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day and before your chosen time you are entitled to a refund for the cost of delivery only.

Deliveries to all third party locations and hospitals are excluded from this.

Sorry but refunds for late delivery sent by 1st Class mail cannot be given.
Deliveries to some remote parts of Scotland can take up to 2-3 days and refunds will not be given for late deliveries in these cases. We have a comprehensive list of post codes effected on our Terms & Conditions!

Damaged, Lost or Missing Goods

If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.

If for some reason your order was delayed and you no longer require them, or your order arrived damaged and a full refund is requested, we reserve the right to request that you refuse the order at the point of delivery or post it back to us. (We will re-imburse any postage costs incurred).

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.

Under any other circumstances, refunds are given at the discretion of the Company Director.

Complaints

If you have a complaint about our service please contact us as soon as possible so we can put into action a fair, confidential and effective complaint procedure. If your query concerns damage or non delivery of your order we will give the matter particular urgency and investigate the given circumstances fully.

We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.